Shipping policy

Thank you for choosing POWERMAX Carbon Fiber. We are committed to delivering your order safely and efficiently. Please review our shipping policy before placing an order.

 

 

Processing Time

• In-stock products: 2–5 business days.

• Made-to-order products: 7–20 business days, depending on the product type and production schedule.

• Custom OEM/ODM orders: Production time will be confirmed individually after order approval.

• Orders are processed Monday through Friday, excluding public holidays.

 

 

Shipping Methods

We work with trusted international carriers to ensure safe and reliable delivery, including:

• DHL Express

• FedEx

• UPS

• TNT

• EMS

• Air Freight

• Sea Freight (for bulk orders)

• The shipping method will be selected based on the destination, package size, and customer requirements.

 

 

Estimated Delivery Time

Region

Estimated Delivery

United States

5–10 Business Days

Canada

5–10 Business Days

Europe

5–12 Business Days

Australia

5–10 Business Days

Japan & South Korea

3–7 Business Days

Middle East

7–15 Business Days

Other Countries

7–20 Business Days

Delivery times are estimates and may vary due to customs clearance, weather conditions, or local courier services.

 

 

Shipping Costs

Shipping costs are calculated at checkout based on:

• Product dimensions

• Package weight

• Shipping destination

• Selected shipping method

• For oversized products such as carbon fiber hoods, bumpers, and wide-body kits, shipping charges will be calculated separately due to their size and packaging requirements.

 

 

Customs Duties & Taxes

International orders may be subject to import duties, VAT, GST, customs clearance fees, or other local taxes imposed by the destination country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Please check your local customs regulations before placing an order.

 

 

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information is typically updated within 24–48 hours after shipment.

 

 

Packaging

To ensure maximum protection during international transportation, all products are carefully inspected and securely packaged using appropriate protective materials.

Large carbon fiber components may be packed in reinforced cartons or wooden crates when necessary.

 

 

Damaged Shipments

Please inspect your package immediately upon delivery.

If your shipment arrives damaged:

1. Take clear photos of the packaging and damaged product.

2.Keep all original packaging materials.

3.Contact us within 48 hours of delivery.

1. 

We will work with the shipping carrier to resolve the issue as quickly as possible.

 

 

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the shipment is returned or requires redelivery, any additional shipping charges will be the customer's responsibility.

 

 

Shipping Restrictions

Certain oversized products may have shipping limitations depending on the destination country.

If your location cannot be serviced through our standard shipping methods, our team will contact you with alternative shipping solutions.

 

 

Need Assistance?

If you have any questions regarding shipping, order status, or delivery options, please contact our customer service team.

Email: lorryyou@tomlex.com.cn

We appreciate your trust in POWERMAX Carbon Fiber and look forward to serving you.